Call Solutions

The fastest, easiest and most affordable phone calls.

SIP Call services

1. Cloud PBX
A Cloud PBX is a modern, cloud-based business phone system that manages and routes calls within your organization over the internet. Unlike traditional PBX systems that require on-site hardware Cloud PBX is securely hosted off-site eliminating the need for complex infrastructure and ongoing maintenance. This approach significantly reduces costs, simplifies management, and allows your business to scale effortlessly—while ensuring reliable, high-quality voice communication from anywhere.
2. Call Center Solutions
Power your communications with secure call center solutions, built for scalability, clarity, and uptime you can trust. We deliver powerful call center systems, to keep your teams connected, productive, and always reachable. Providing flexible, high-performance communication solutions designed to grow with your business.
3. SIP Trunking
SIP Trunking enables businesses with an existing on-premise PBX system to connect seamlessly to the public switched telephone network (PSTN) using VoIP technology. It replaces traditional phone lines with a flexible internet-based connection powered by the Session Initiation Protocol (SIP).

Key Benefits

No on-site equipment or maintenance
Lower upfront and operating costs
Easy to scale as your team grows
Work from anywhere with the same office number

More Cloud PBX Features

Auto Attendant
Routes calls with a virtual receptionist that offers intuitive menu options, handles simultaneous calls, and prioritizes toll-free numbers.
Forwarding
Transfers calls to the appropriate person or device without losing the caller, allowing seamless support across regions or during off hours.
Find/Follow Me
Rings devices in a sequence or simultaneously to ensure no important call is missed.
Voicemail to Email
Delivers voicemails as audio files to the recipient's email inbox for easy access and response.
Business Call Management
Manages calls with ring strategies, missed call indicators, call recording and more for improved service efficiency.
Group Call
Rings multiple phones simultaneously or in sequence, supporting custom strategies for both work hours and after hours.
Call Filtering
Routes or blocks calls based on caller ID. Supports spam blocking, VIP routing, and custom responses.
Call Queues
Places callers in line with on-hold music or announcements until the next available agent can respond.
Call Recording
Records calls for quality assurance and agent training purposes.
Call Monitoring
Allows supervisors to listen in on calls silently for quality checks and training.
Call Barge
Supervisors can join live calls to assist or support both the caller and agent in real time.
Call Whisper
Supervisors coach agents during live calls without the customer hearing them.
Call Pickup or Call Flip
Transfers ongoing calls between devices to maintain communication when switching locations.
Automated Answering
Answers calls automatically and routes them correctly when no agent is available.
Shared Line Appearance
Shares a business number across devices for consistent presence and accessibility.
Custom Ringback
Plays a customized audio or music track while the caller is waiting for the call to be answered.

Support (Always Here When You Need Us)

Our dedicated support team provides 24/7 reliable, responsive assistance to keep your Call Center Service running flawlessly—so you can focus on your business without interruptions. ensure maximum uptime, consistent performance, and complete peace of mind—whenever you need us.

How can we help?

Simply fill in this form and we’ll get in touch with you to discuss in further details

Dubai Office

TORNET SMART SYSTEM L.L.C
Westburry Tower 1 (3rd Floor)
Business Bay (Down Town)
Dubai - United Arab Emirates
+971 509 750 623

Erbil Office

Erbil Media City
7th Floor
Massif Road
44001 Erbil - IRAQ
+964 750 999 0000

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